Privacy Statement

This Privacy Policy explains how we collect, use, store and protect the personal information you provide when using WinPlace. We respect your privacy and aim to be clear about what data we hold, how we use it, and the choices you have. This page covers the types of data we collect, how we use that data, our security practices, cookies and tracking, your rights, and how to contact us about privacy matters.

Types of data we collect

We collect a range of information needed to operate an online casino and process transactions. Data is collected directly from you and automatically through your use of the site.

Personal data

Personal data includes information you provide during registration and account management - for example name, email address, date of birth, contact details and identity documents submitted for verification. We also collect records of correspondence when you contact support.

Technical data

Technical data covers information about the device and connection you use to access the site - such as IP address, browser type, operating system, device identifiers, and pages or features you access. This helps us deliver the service and troubleshoot technical issues.

Transactional data

Transactional data relates to deposits, withdrawals, bets and game activity. This includes payment details, transaction timestamps, bet history and bonus activity. Where you use cryptocurrency or fiat payment methods, we record the payment method used and related transaction identifiers.

How we use your information

We use your data to provide and improve our services, process payments, verify identity, prevent fraud and comply with legal obligations. Data also supports account management, customer support, responsible gaming measures and tailored communications where you have consented to receive them.

Data protection practices

We implement technical and organizational measures to protect your information, such as access controls, encryption of data in transit and at rest where appropriate, regular backups and staff training on data handling. Access to personal data is restricted to authorized personnel and partners who need it to perform their tasks.

Cookies and tracking technologies

We use cookies, local storage and similar tracking technologies to remember preferences, enable core site functionality, analyse usage and support advertising where applicable. You can manage or block cookies via your browser settings and adjust cookie preferences where a cookie control panel is provided on the site.

User rights

You have rights in relation to your personal data, including the right to access or correct information, request deletion, and object to certain processing. Some requests may be subject to verification and where legal or operational requirements exist we may retain limited information.

Access, correction and deletion of data

You can update many account details from your account settings. To request access, correction or deletion, contact [email protected]. We will verify your identity before fulfilling requests and will explain any reasons if a request cannot be completed in full.

Information sharing and third parties

We share data with service providers necessary to operate the service - for example payment processors, game providers, fraud prevention and analytics partners. We require third parties to protect your data and use it only for the purposes we specify. We may also disclose information where required by law.

Privacy policy updates

We may update this policy from time to time. When we do, we will post the revised version on this page and, where appropriate, notify account holders of material changes. Continued use of the service after changes indicates acceptance of the updated policy.